Frequently Asked Questions
Everything you need to know about shopping with Princess Polly
How can I track my order?
Once your order has been shipped, you will receive an email confirmation with a tracking link. You can also track your package directly through our website by logging into your account.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in original condition with tags attached. Please note that certain items like jewelry and beauty products are final sale for hygiene reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know what size to buy?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up, or you can contact our customer service team for personalized advice.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay, Klarna, and Zip Pay.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very small window for changes. Please contact our support team immediately, though we cannot guarantee modifications once an order has entered the fulfillment process.